In a bid to ensure sustainability and maximum profitability of its customers’ business despite operational disruptions, JustFood Limited, a leading food equipment distributor in Nigeria and West Africa has unveiled a service programme tagged Star Service with the commissioning of the JUSTFOOD Service Centre, a fully –equipped facility stocked with spare parts of all the machines supplied by the company for enhanced service delivery.
Speaking at an event organized by the company’s technical partners, JustFood MD/CEO, Mr. Ayotunde Ogunrinde said the company introduced the Star Service programme to ensure that customers get unfettered and immediate access to repair of equipment. Ogunrinde said the JustFood Service Centre is fully equipped to fix and repair all machines supplied by the company and will replace the machines taken offsite for repairs to ensure the customers’ business were not affected. Additionally, the Service Centre offers a programme called Star Service Preventive Maintenance Programme which provides customers with regular service every three months including discounts on cost of hygiene consumables, costs of spare parts and no charges for labour and transport. The programme also has free replacement of spare parts within warranty period and an opportunity for customers to upgrade their machines by applying the trade-in value of each old machine to the cost of a new one.
The JustFood Star Service programme includes free intensive training for operators or staff of companies using their products. Ogunrinde said the training covers a wide range of operations such as Basic ‘food and beverage’ safety and hygiene, Menu and recipe development, demonstrations of proper equipment usage, as well as exercises in trouble-shooting problem-scenarios. Certificates are also issued to all participants at these training workshops which are facilitated by internationally certified chefs and certified technicians.
Ogunrinde also advised members of Association of Fast Food Confectioners of Nigeria and Hotels management to adopt the strategy of local sourcing of their raw materials for better profit margins and improved taste due to the fresh nature of the goods.
He said “sourcing locally reduces production costs because the goods are cheaper and customers do not have to pay duties and other extra costs on the goods. It is a demonstration of commitment and support for the local community and domestic agricultural sector”
He urged the Federal government to intensify efforts at creating economic value from local sourcing of materials by formulating policies that will encourage local market development.
JustFood are the official agents across West Africa for the Rational cooking ovens, Taylor Ice cream Machines, Scotsman Ice & Comelle Ice cream Powder mix.